Epic Design & Print Inc. (“Epic Design & Print,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit epicdesignnprint.com, place an order, request a quote, contact us, or communicate with us by telephone, email, or text message.

Information We Collect

We may collect:

• Your name, email address, telephone number, billing address, and shipping address.
• Quote requests, order details, artwork, files, proofs, product preferences, and communications.
• Payment and transaction information. Payments may be processed by third-party payment providers; we do not necessarily store complete payment-card information.
• Website information such as IP address, browser type, device information, pages visited, and cookies.
• SMS information, including your mobile number, message content, opt-in or opt-out status, consent records, and the dates and times of communications.

How We Use Information

We may use your information to:

• Prepare quotes and process orders.
• Communicate about artwork, proofs, payments, production, pickup, shipping, and delivery.
• Provide customer service and respond to questions.
• Send text messages that you requested or agreed to receive.
• Maintain and improve our website, products, services, and business operations.
• Prevent fraud, protect our business, and comply with legal obligations.
• Send promotional communications when legally permitted and when you have provided any required consent.

Text Messages and SMS Consent

When you provide your mobile number and consent to receive text messages, Epic Design & Print may send messages concerning quotes, artwork approvals, orders, payments, production updates, pickup or delivery, customer support, and—if separately authorized—promotions.

Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe or HELP for assistance. Consent to promotional text messages is not a condition of purchasing goods or services.

We retain SMS consent records as necessary to operate the messaging program and demonstrate compliance.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text-message opt-in information and consent will not be sold, rented, or shared with third parties for their own marketing.

Service Providers and Other Disclosures

We may disclose information to trusted service providers that help us operate our business, such as website hosting, payment processing, communications, order fulfillment, shipping, analytics, and customer-support providers.

These providers may use information only as necessary to perform services for us and not for their own marketing purposes. For example, we may use Dialpad to deliver and manage business communications.

We may also disclose information when required by law, to respond to valid legal requests, to protect our rights or customers, or as part of a business transfer such as a merger or sale.

We do not sell personal information.

Cookies and Analytics

Our website may use cookies and similar technologies to operate correctly, remember preferences, understand website usage, and improve the customer experience. You can control cookies through your browser settings, although disabling them may affect some website functions.

Data Retention and Security

We retain information only for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer support, recordkeeping, dispute resolution, and legal compliance.

We use reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of electronic storage or transmission is completely secure.

Your Choices and Rights

You may contact us to request access to, correction of, or deletion of your personal information, subject to legal and business recordkeeping requirements.

You may unsubscribe from promotional emails using the link in the message. To stop text messages, reply STOP. You may receive one final confirmation that your opt-out request was processed.

Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with a revised effective date.

Contact Us

Epic Design & Print Inc.
8 Commercial Ave
Fairview, NJ 07022
Email: info@epicdesignnprint.com
Phone: 973-761-3181
Website: epicdesignnprint.com