Overview

Most of our products — business cards, banners, mylar bags, apparel, menus, and other printed items — are custom made to your specifications. Because of this, we’re unable to accept returns or offer refunds once an order has entered production, except as described below.

Order Errors & Defects

If your order arrives damaged, defective, or doesn’t match the proof you approved due to an error on our part, contact us as soon as possible after delivery. We’ll reprint or refund the affected items at no additional cost.

Please Check Your Proof

We are not responsible for spelling, design, or layout errors, low-resolution images, or color variations present in the files or proof you approved before production. Please review your proof carefully before approving it.

Cancellations

Orders can be cancelled or changed only before they enter production. Once production has started, we’re unable to cancel, modify, or refund the order.

Color Variation

Colors may appear slightly different on screen than in the final printed piece, due to differences between digital displays (RGB) and print (CMYK). Minor color variation between screen and print is expected and is not considered a defect.

Questions

If you have any questions about an order or this policy, contact us and we’ll be happy to help.